Welcome to ThreadsNetPro.com’s Shipping and Returns page. Here, you will find all the information regarding our shipping policies and return procedures to ensure a seamless shopping experience.
Shipping Policy
Shipping Rates and Delivery Times
At ThreadsNetPro.com, we strive to offer fast and efficient delivery to our customers. Our shipping rates and delivery times vary depending on the destination and selected shipping method.
- Domestic Shipping (Within Nigeria)
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- International Shipping
- Standard International Shipping: 7-21 business days
- Express International Shipping: 3-7 business days
delivery times are estimates and may vary due to factors beyond our control, such as customs processing times or unexpected shipping delays.
Shipping Charges
Shipping charges are calculated based on the weight of the items ordered and the shipping destination. These charges will be displayed at checkout before you complete your order.
Order Processing Time
After receiving your order confirmation email, all orders are processed within 1-2 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment via our delivery partner’s website.
Shipping Restrictions
We currently ship to most countries worldwide; however, some restrictions apply. If we cannot ship to your destination, you will be notified at checkout.
Returns Policy
Your satisfaction is our top priority at ThreadsNetPro.com. If you are not completely satisfied with your purchase, we offer a convenient return policy as outlined below.
Return Eligibility
To be eligible for a return, please ensure that:
- Items are returned within 14 days from the date of delivery.
- Items are unworn, unwashed, and in their original condition with all tags attached.
- Items are returned in their original packaging.
Please note that certain items are non-returnable, including but not limited to undergarments, swimwear, and final sale items.
Return Procedure
- Initiate a Return: To start a return, please contact our customer service team at returns@threadsnetpro.com with your order number and the reason for your return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed shipping instructions.
- Shipping the Return: Pack the items securely, including a copy of your invoice and the RAN provided. Customers are only responsible for return shipping costs if the item arrived damaged or incorrect.
Refunds
Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a reasonable period.
Please note that the original shipping fee is non-refundable, and a restocking fee may apply.
Exchanges
If you wish to exchange an item for a different size or colour, please follow the return procedure and place a new order for the desired item. It ensures the fastest way to get what you want while preventing stockout issues.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@threadsnetpro.com with your order number and a photo of the damage. We will handle each case individually to ensure a swift resolution.
Contact Us
If you have any questions about our Shipping and Returns policies, please don’t hesitate to contact our customer service team:
- Email: support@threadsnetpro.com
Thank you for shopping with ThreadsNetPro.com. Your satisfaction is important to us, and we are here to help make your shopping experience enjoyable and hassle-free.